Privacy Policy
Inner Harmony Counselling with Zeta O'Gorman
Last Updated: 22/06/2026
Introduction:
At Inner Harmony Counselling with Zeta O'Gorman, I am committed to protecting your
privacy and handling your personal information with care, transparency, and in accordance
with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act
2018.
This Privacy Policy explains how I collect, use, store, and protect your personal information
when you visit my website, contact me, or engage with my counselling services.
Data Controller:
Inner Harmony Counselling with Zeta O'Gorman
Practice Address:
Charlton Gate Trading Estate
Shepton Mallet
Somerset
Website:
www.ihcounselling.co.uk
Email:
ihcounselling@outlook.com
Professional Membership:
Accredited member of the British Association for counselling and Psychotheray (BACP)
Membership number: 399786
Services Offered:
I provide counselling to individuals aged 16 and over through:
• Face-to-face counselling
• Side-by-side counselling
• Walking and talking therapy
• Online counselling via Google Meet
• Telephone counselling
Information I Collect, Information You Provide:
I may collect the following information when you contact me or access my services:
• Name
• Telephone number
• Email address
• Date of birth (where appropriate)
• Emergency contact details
• Information shared through website enquiries
• Information shared during counselling sessions
• Relevant health or personal information necessary for the provision of counselling
services
Website Contact Form:
If you submit an enquiry through the contact form on my website, the information you
provide will be used solely to respond to your enquiry and determine whether counselling
services may be appropriate for your needs.
How Your Information Is Used:
Your personal information may be used to:
• Respond to enquiries
• Arrange and provide counselling services
• Maintain professional records
• Communicate regarding appointments
• Meet professional and ethical obligations
• Comply with legal requirements
• Safeguard clients and others where necessary
Lawful Basis for Processing
Contract:
To provide counselling services and manage appointments.
Legitimate Interests.
To operate and manage my counselling practice effectively and professionally.
Legal Obligation
Where processing is necessary to comply with legal requirements.
Special Category Data
Information relating to mental health or wellbeing is considered special category data. This
information is processed under Article 9 of UK GDPR for the provision of health and
therapeutic services.
Confidentiality
Confidentiality is a fundamental part of the counselling relationship.
Information shared during counselling sessions will remain confidential except in
circumstances where:
• You provide consent for information to be shared.
• There is a serious risk of harm to yourself or another person.
• Safeguarding concerns arise involving a child or vulnerable adult.
• Disclosure is required by law or court order.
• Professional consultation with my clinical supervisor is necessary.
Records may be stored:
• Electronically using password-protected systems and devices.
• In paper format within secure storage.
Retention of Records
Counselling records are retained in accordance with professional guidance and legal
requirements.
Adult client records are generally retained for seven years following the end of counselling
before being securely destroyed.
Online and Telephone Counselling
Where counselling is provided remotely via Google Meet or telephone, reasonable steps are
taken to ensure privacy and confidentiality.
Sharing Information
Personal information will not be sold, rented, or shared for marketing purposes.
Your Rights
Under UK GDPR, you have the right to:
• Request access to your personal data
• Request correction of inaccurate information
• Request restriction of processing
• Object to processing where applicable
• Request erasure in certain circumstances
• Request transfer of your data where applicable
• Withdraw consent where consent is the lawful basis for processing
Cookies
This website may use essential cookies required for the operation and functionality of the
website.
Complaints
Email: ihcounselling@outlook.com
You also have the right to lodge a complaint with the Information Commissioner's Office
(ICO):
www.ico.org.uk
0303 123 1113
Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in legal requirements or
practice procedures.